MudGear FAQ
What is the Return Policy?
The bottom line is we take care of our customers when you contact us at support@mudgear.com. To see the details, see our return policy page.
How long should it take for my order to ship?
Most products will ship within one or two business days. Standard shipping time in the United States is generally less than 5 days.
For orders outside the U.S., am I responsible for all country taxes and customs duties?
Yes, these are not included in the purchase price
How long does normal or free shipping take?
Your order will usually be shipped the next business day (this excludes items that are pre-orders or those that have different shipping information on the product page). Delivery times for standard and free shipping are quoted by USPS here.
Who can I contact about my order?
- Our email support is fast! Please use the Contact Us page or email support@mudgear.com
- Phone assistance for orders or support: (704) 729-GEAR / (704) 729-4327, 8:30 am - 5:00 pm Eastern Standard Time. If you don't reach us, please leave a message and we will call you back ASAP.
Can I get MudGear shirts with my own custom logo?
Yes, please read the Custom Logos page for details.
